Frequently asked questions

TOKNIFY RWA is a digital real-world-asset service that lets you create a personalized digital gold asset backed by a recorded quantity of XAU₮. The personalized image gives the asset its individual identity, while the on-chain record represents the ownership and redemption rights attached to the backing.

RWA means real-world asset. In TOKNIFY, blockchain ownership is connected to an asset with real-world value rather than to a purely digital collectible.

No. The customer experience is designed to handle the technical steps for you. You should still understand that ownership, minting and redemption involve blockchain transactions and that wallet access must be kept secure.

You can create a personalized digital gold piece using the available design options, a message and, where supported, an authorized image or description. The final visualization is associated with the asset that is minted to your owner wallet.

Yes. A wallet can own multiple different TOKNIFY creations. Each completed creation has its own identity and recorded backing.

A completed live TOKNIFY gold NFT records a fixed quantity of XAU₮ held for that asset. The quantity is recorded independently of the current fiat price of gold.

No. It represents a fixed recorded quantity of XAU₮. Its market value can therefore rise or fall as the market value of XAU₮ changes.

No. The displayed gold bar, coin or other visualization is a personalized digital representation. Eligible NFT owners may separately request physical fulfillment, but the manufactured bar is not promised to reproduce that image, shape, artwork or engraving.

The blockchain wallet recorded as the current NFT owner controls the ownership rights associated with that NFT, including the right to redeem its recorded backing subject to the service and smart-contract rules.

The recorded XAU₮ quantity does not change simply because its market price changes. The fiat value of that quantity may move with the market.

The standard TOKNIFY product is digital ownership of an on-chain asset backed by a recorded XAU₮ quantity. A separate Physical Gold service lets eligible NFT owners request a manufactured gold bar through its own fee, burn, settlement and delivery process.

Choose the gold amount, enter your personalization details and review the quoted payment. After the required payment and processing steps are completed, the service creates the personalized visualization, acquires and records the required XAU₮ backing, and mints the completed asset to the owner wallet.

Minting is the blockchain transaction that creates the NFT representing your completed TOKNIFY asset and records its ownership on-chain.

A completed design is intended to have a unique identity. Once a design has been successfully minted under its creation record, the same creation should not be minted again as a duplicate.

The visualization makes the asset personal and recognizable. It can include the supported design choices and message associated with your creation, while the asset backing and ownership are recorded separately on-chain.

Generated images can occasionally contain visual or spelling imperfections. Always review the displayed design carefully. The image should be treated as a visualization; important ownership and backing information is determined by the system and blockchain records rather than image pixels alone.

Your quote can include the amount required to acquire the backing XAU₮ together with disclosed TOKNIFY service costs, generation costs and any temporary price-protection amount used by the payment flow.

A quote may include a temporary reserve to protect the transaction from market movement or execution differences while the order is being completed. Any unused refundable balance is returned according to the order settlement rules.

The service is designed to disclose service charges separately from the backing amount. The completed NFT records the XAU₮ quantity assigned to that asset.

Yes. Digital-asset and gold-linked markets can move. Quotes therefore have validity limits and the service may use a reserve or require a new quote when a previous quote can no longer be executed safely.

An underpayment cannot be treated as a fully funded order. The system may show the payment as partial and require the remaining amount or another supported resolution before the order can continue.

Excess funds that are not required for the completed order are handled under the service refund and settlement rules rather than being added automatically to the NFT backing.

The owner wallet is the blockchain wallet that receives and controls your minted TOKNIFY asset. It is the wallet used to prove ownership for actions such as redemption.

No. TOKNIFY can support its local non-custodial wallet experience, so using MetaMask is not required for the standard customer flow.

Non-custodial means wallet access is controlled by the wallet holder rather than by TOKNIFY holding the wallet password or recovery secret on the customer’s behalf. Protect all wallet credentials carefully.

Loss of wallet credentials can result in loss of access to blockchain assets. Keep your wallet password, recovery information and any exported backup in a secure place. TOKNIFY cannot assume that blockchain ownership can be reversed simply because credentials were lost.

No. Never send a private key, seed phrase or wallet recovery secret to anyone. Legitimate support should not need your private key to answer an account or transaction question.

Generally, confirmed blockchain transactions cannot simply be cancelled or reversed. Always check wallet addresses, amounts and the action being requested before approving a transaction.

It is a fixed-price marketplace for eligible live TOKNIFY RWA NFTs. Owners can list an NFT for USDT or USDC, and another user can buy it through an on-chain exchange of stablecoin payment for NFT ownership.

Yes. Visitors can browse active listings and open the available NFT certificate in read-only mode. Sign-in is required only when starting a purchase or another account and wallet action.

Open My Assets, choose List for sale on an eligible NFT, select USDT or USDC, enter the fixed sale price and duration, then approve the listing with the current owner wallet. The interface verifies the live XAU₮-backed value and minimum permitted price before signing.

The marketplace uses a verified minimum gross price designed to preserve the seller’s current XAU₮-backed value after the snapshotted platform fee. The live value can change with XAU₮ and stablecoin market conditions, so it is checked again when listing.

The NFT is transferred into marketplace escrow until it sells or the seller cancels the listing. Its exact XAU₮ backing remains recorded in the vault and continues to travel with the NFT ownership claim.

The buyer approves the displayed USDT or USDC amount and the marketplace completes one atomic purchase: the NFT transfers from escrow to the buyer, the platform fee is deducted, and the remaining sale proceeds are transferred to the seller. If the transaction fails, the atomic exchange is not completed.

The fee shown for the listing is deducted from the seller’s gross sale proceeds when a purchase succeeds. The fee rate is snapshotted for that listing so the displayed settlement terms remain clear.

Yes. The seller can cancel an active or expired unsold listing through the owner wallet, and the marketplace contract returns the NFT from escrow. Seller cancellation remains available even when new listings or purchases are paused.

After the purchase confirms, the buyer becomes the NFT’s current on-chain owner and receives the ownership, standard XAU₮ redemption and eligible physical-fulfillment rights attached to that NFT under the active contracts and terms.

No. Sellers choose their price subject to the enforced minimum. TOKNIFY does not guarantee demand, sale timing, liquidity, profit, appraisal value or future market value, and buyers must review the NFT, certificate, backing and price before purchasing.

Open the Redeem section, select an eligible NFT owned by your wallet and follow the redemption instructions. The redemption transaction burns the NFT and releases its full recorded XAU₮ backing to the permitted recipient address.

Burning permanently removes that NFT from active circulation. This is the mechanism used to exchange the NFT’s ownership claim for release of its recorded XAU₮ backing.

No. The NFT represents the claim on its recorded backing. Redemption burns that claim so the same backing cannot be redeemed twice.

The current NFT owner controls redemption. The service verifies ownership through the connected owner wallet and the blockchain contract rules.

It is no longer an active asset. TOKNIFY may show it in your Redeemed history for reference, but it can no longer be redeemed again.

Standard redemption releases the NFT’s full recorded XAU₮ backing to the permitted recipient wallet. To request a physical gold bar instead, use the separate Physical Gold action on an eligible NFT before standard redemption.

The request is available to the current owner of a minted TOKNIFY Gold NFT representing at least 1 gram. Availability can also depend on the destination, compliance checks and active fulfillment support.

Open My Assets, select the physical request on an eligible NFT, confirm your delivery details and choose a supported stablecoin for the displayed fulfillment fee. The process then confirms the fee, burns the NFT, transfers its exact XAU₮ backing to the physical-gold treasury and creates the fulfillment order.

The physical order is created for the exact gram weight displayed for the eligible NFT. The order record shows that gram amount together with the NFT token ID and XAU₮ settlement details.

Burning permanently ends the NFT’s digital claim so the same backing cannot remain redeemable after it is committed to physical fulfillment. The burn is an irreversible blockchain transaction.

After the fulfillment fee is confirmed, the NFT is burned and its exact recorded XAU₮ backing is transferred to the configured physical-gold treasury for the physical settlement process.

It is a separate service fee set for physical fulfillment and shown before payment in a supported stablecoin. Destination taxes, customs duties or other charges are separate unless the order expressly states that they are included.

Do not proceed unless you intend to complete the request. A submitted stablecoin payment, NFT burn or treasury transfer may be irreversible, and cancellation or refund is not guaranteed once settlement or fulfillment work has started.

Not unless the order specifically says so. The NFT image is a digital visualization; the physical request is for the NFT’s exact gram weight and does not promise the same shape, artwork, message or engraving.

TOKNIFY saves the name, email, phone and delivery address submitted for the order so they can be prefilled for future physical requests. The Privacy Policy explains how this information is used, shared and retained.

Open the Physical tab to view the order reference, gram amount, fulfillment status, delivery destination summary and available blockchain verification links.

The service can retry eligible technical generation failures. If an order cannot be completed and is classified for a full refund, the customer is informed and the refundable payment is returned according to the order rules.

If the order is determined to have permanently failed before successful completion and qualifies for a full refund, the system is intended to return the refundable payment rather than leave the customer with an unfinished paid creation.

Unpaid or unsubmitted creation flows can be cancelled where the interface provides that option. Once funds have been sent or blockchain settlement has started, cancellation may no longer be possible in the same way.

Refunds involving blockchain assets require a transaction to be submitted and confirmed. Wallet interfaces and block explorers may also take time to update after confirmation.

Any unused refundable amount is returned according to the completed order’s settlement rules, normally to the customer’s designated wallet or refund destination used by the service.

Use the verification information shown with the asset, such as its NFT token ID, blockchain transaction details, contract information and any independent verification link or QR code provided by TOKNIFY.

A TOKNIFY creation can be associated with unique records such as its creation or design ID, payment reference, metadata commitment and NFT token ID. These help distinguish one completed creation from another.

Yes. A successfully minted NFT has an on-chain transaction and token ID that can be checked using the supported blockchain explorer and the contract information provided by TOKNIFY.

It gives you an independent record of the mint, ownership and redemption transactions rather than requiring you to rely only on what is displayed on a web page.

Customer features that create, track, own or redeem TOKNIFY assets require the account and wallet steps presented by the service.

Identity verification may be required to meet compliance, fraud-prevention or service-access requirements. The exact information requested depends on the customer flow and applicable requirements.

No. Identity verification and blockchain wallet control are separate. Completing KYC does not mean you should give TOKNIFY your private key or recovery phrase.

Read the TOKNIFY Privacy Policy for information about personal-data handling and the Terms & Conditions for the rules governing use of the service.

Gold Planner lets you define a recurring TOKNIFY Gold creation schedule. You choose the amount, supported stablecoin, frequency and personalization once, fund the plan’s dedicated address, and each successful scheduled cycle creates a new XAU₮-backed NFT.

No. Gold Planner does not receive authority to pull funds from your personal wallet. You pre-fund the plan’s dedicated USDT or USDC address yourself, either from another wallet or through the optional Local Wallet funding control.

The entered amount is the total cycle budget. The active Digital Gold fee policy allocates that budget across the XAU₮ backing, platform fee, generation or validation fee and applicable price-protection reserve rather than adding those fees secretly on top.

Yes. Every successful cycle is a separate creation with a new NFT token ID, the current XAU₮-backed gold-equivalent weight, a fresh generated visualization based on your saved personalization inputs, new metadata and its own mint.

The scheduled cycle is skipped rather than partially funded. The plan remains available for later cycles after you add sufficient funds, subject to its status and schedule.

Yes, where the current interface allows it. Supported changes apply to future cycles only and do not rewrite completed NFTs. Editing is restricted while a cycle is already processing so an in-flight order is not changed mid-settlement.

Available uncommitted USDT or USDC remaining in the plan’s dedicated funding address is returned through the cancellation refund flow to the registered owner wallet for that plan. Funds already committed to an in-progress cycle are not double-spent.

Normally no. Where sponsorship is available, TOKNIFY supplies BNB gas for supported plan transfers, refunds and related operations. Sponsorship remains subject to service limits and availability.

Yes. A personalized gold-backed digital asset can be created around occasions such as weddings, anniversaries, graduations, birthdays or other milestones, subject to the available creation and ownership flow.

Personalization adds a commemorative or identity layer to an asset that also has recorded backing. It can turn a standard digital gold holding into a distinct creation tied to a person, event or message.

TOKNIFY can be suitable for premium customer, partner or employee gifting where the available service, compliance requirements and ownership flow support that use.

No. The NFT records a quantity of XAU₮, not a guaranteed fiat value. Market prices can move, and blockchain assets carry market, technical and network risks.

No. TOKNIFY provides a product and ownership service. Information on the site should not be treated as personalized financial, tax, legal or investment advice.

Yes. Public blockchains can experience congestion, delayed confirmations, changing transaction costs, wallet issues or other technical events outside the normal website experience.

Review the displayed asset amount, payment amount, wallet address, quote status and transaction action. For redemption, confirm that you intend to permanently burn the NFT in exchange for its recorded backing.

For confirmed blockchain ownership and transaction status, use the on-chain transaction and contract records as an independent reference, then contact TOKNIFY support with the relevant creation ID or transaction hash if the website display needs review.